Orders
A listing is an invitation to enquire. An order exists once a broker has confirmed the asset is held, the price has been agreed in writing on chat, and settlement has been received.
Hand-over
Assets are delivered digitally through the agreed channel. Stated hand-over windows are typical, not guaranteed; delays are communicated promptly.
Replacement cover
Where an asset is restricted inside its printed cover window and the restriction did not arise from a breach on your side, an equivalent asset is supplied. Prohibited content, payment disputes and shared access are excluded.
Acceptable use
Assets must be used within the policies of the platform concerned and the law of your jurisdiction. The desk may decline or cancel an order it believes would breach either.
Refunds
Because delivery is digital and immediate, refunds are limited to cases where a confirmed asset cannot be delivered. Cover claims are settled by replacement.
Liability
Liability for any order is limited to the amount settled for that order. Lost advertising revenue and other indirect losses are excluded.