- 01Printed on the listing
- The cover window is stated before you enquire, never revealed after settlement.
- 02Like-for-like replacement
- An equivalent asset — same class, region and spend tier, or better when stock is thin.
- 03Handled by your broker
- Claims go to the broker who sourced the asset. No ticket queue, no forms.
What is covered, and what is not
Written plainly so you know before you settle — the same terms for every buyer.
Policy clauses
- 1.1A platform-side restriction inside the cover window with no policy breach on your side
- 1.2Credentials or recovery routes failing at hand-over
- 1.3Custody or admin transfer not completing as described
- 1.4Spend ceiling or verification status not matching the listing
- 2.1 Restrictions caused by ads that breach the platform's advertising policies
- 2.2 Payment disputes, chargebacks or failed billing on your card
- 2.3 Access shared with third parties, or the asset resold
- 2.4 Core details changed before hand-over completes
- 2.5 Claims raised after the cover window has closed
Three steps, one conversation
Message your broker
Send the listing reference and the restriction notice on WhatsApp, Telegram or email.
We review
The broker reads the asset's history against the restriction — normally within hours.
Replacement ships
Qualifying claims receive an equivalent asset, usually the same day, in the same channel.
Still unsure?
The formal wording is in our terms of business.
It varies by asset class and is printed on each listing. Ask your broker before settling if you need a longer window.
Cover claims are settled by replacement. Refunds apply only where a confirmed asset cannot be delivered.
The broker offers the nearest equivalent or an upgrade. If neither suits, a resolution is agreed on chat.
Yes. The replacement carries its own cover window from the day it is handed over.
Tell us what you need to run.
Region, age, spend ceiling — type it below and a broker replies on WhatsApp with what is held and what it costs.
Browse the catalog